A Joyful Soul

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Ordering & Payment Information

PAYMENT INFORMATION:  We accept Paypal, all major credit cards, e-checks via Paypal ~ AND major credit cards through our Secure Server and by phone (262) 496-2681. 
SALES TAX:  California residents will be charged 8% sales tax on all purchases.  (Please note:  If you are purchasing products by e-check, your shipment will be held until the e-check clears -- usually 5 business days.)  Please note:  We are a California company, although your items may be shipped from another location, you will be charged California tax if you are a resident of California.
SHIPPING INFORMATION:  Orders will be packaged with care and shipped promptly ~ usually within 5 days. 
Art prints will arrive in a cello wrapper ~ and will be shipped in a hard-sided envelope for protection.  Some items will come gift packaged in a recycled fabric bag or gift boxed.  Clothing will be rolled and tied with a natural raffia or jute.  Large original artwork may be sent brown-boxed and shipped parcel post, unless you specify differently.  Orders will be shipped in either bubble or hard-sided envelopes and Priority Mail boxes - whichever is most efficient and cost effective. 
We carefully wrap, package and ship all orders and will NOT be responsible for any breakage or damage that occurs to the package while it is in transit by the post office, unless you purchase insurance.  If you wish, you can purchase parcel insurance by emailing me or sending me a private message that you would like to upgrade your shipping charges to include insurance charges.  Then, when your package is sent, you will be emailed a tracking number so you can follow it's transit.
  SHIPPING CHARGES:
Shipping is always FREE in the USA!  
Shipping to Canada:  $0 - $17 = FLAT RATE of $4 for entire order.  
$17.01 - $999 = FLAT RATE of $8 for entire order.
Shipping to EVERYWHERE ELSE:  $0 - $17 = FLAT RATE of $10 for entire order.  $17.01 - $999 = FLAT RATE of $15 for entire order! 
INTERNATIONAL SHIPPING:  Please note ~ The shipping charges listed for International (Canada & Everywhere Else) orders are for Parcel Post only and can take 4 - 5 weeks for you to receive due to customs and transit delays.  It also does not include insurance.   If you wish your item/s to go International Priority Mail - please email or convo us and we'll figure the additional charges for you!  We cannot be held responsible for delays or losses due to customs and transit processes.  Thank you for your understanding!
 RETURNS:  All sales are final and no refunds will be given unless one of these occurs:
  1.  An item was incorrectly sent to you (our fault) 
2. An item is defective in manufacturing (our fault) OR 
3. Your item was damaged or lost during transit AND you purchased parcel insurance when you ordered.  
One further exception to these is if you email us with any size or item concerns PRIOR to ordering - we may offer an exchange to you on an individual basis.  We DO want you to be happy with your purchases - so please email us if you have any questions - we may offer an exchange only - but no return shipping will be paid or refunded. 
If you received an incorrect item, please email us at ajoyfulsoulgifts@gmail.com and we'll get the correct item out to you ASAP!  "Incorrect item" is defined as an item that was NOT on your original receipt ~ something that was inadvertently shipped to you instead of the item on the original receipt.  (If you incorrectly ordered an item - sorry, but no refund will be allowed.  Please read the descriptions fully, to make sure the item you put in your cart is the item you wanted.)
Remember - these products are handmade, handprinted, and/or handcrafted...some differences, distressing or anomolies may be seen...that is the nature of artwork and makes each item unique.  No returns or refunds will be given.
T-Shirt Info & Sizes
Highest of quality, soft and brightly-colored – we use awesome Comfort Colors Brand t-shirts. They are Preshrunk 100% cotton and Dyed in the USA with an emphasis on using recycling and conservation methods that have a minimal impact on the environment. All the colors are inspired by nature, but formulated to be vibrant, alluring and soft. 

“The fit and softness are just wonderful to wear!” 

Here are the approx. measurements for the sizes we use: 

SIZE TSHIRTS: ACROSS (under arms) x COLLAR TO HEM 
Ladies Crew Neck:
Small - 16" wide x 19 1/2" long
Medium - 18 ½” wide x 21 ¼ “ long
Large - 21 ½” wide x 22 ½” long
XLarge - 22 ½” wide x 24” long

If you have any questions, or would like to order something that you don't see in our inventory (a different size, color, etc.) ~ please do not hesitate to contact us ~ and we'd love to hear from you!   ajoyfulsoulgifts@gmail.com
Also, if you are interested in purchasing Wholesale items for your qualified store, licensing our designs, or ordering prints/cards in quantity ~ please contact us atajoyfulsoulgifts@gmail.com with "WHOLESALE INFO" in the Subject Line.
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